Summary of INFORMATION for SHIPPERS of HOUSEHOLD GOODS
 

Do's and don'ts of moving

Regulated transportation

Order for service - what is it?

Bill of loading document - what is it?

How much should it cost you to move?

Who prepares your articles for shipment?

 Press board, particle board and/or engineered wood furniture

» When will your shipment be picked up?

When will your shipment be delivered?

Condition of your household goods

What is the mover's liability for loss or damage?

Glossary of moving terminology

Movers are required to transport shipments with reasonable dispatch. The term reasonable dispatch means the performance of transportation at the time and date, or period of time, agreed to by the carrier and shown on the carrier's order for service and bill of loading. The mover is required to prepare the order for service prior to receipt of your shipment. It must be signed by both you and the mover. A copy of this order shall be given to you. You should make sure that the pickup date and time shown on the order for service is agreeable to you. If the mover promises you a pickup on a particular time or date or within a given period of days, it is required by the Department's regulations to exercise reasonable diligence in attempting to provide such pickup on that date or within the promised period. If the mover is unable to pickup on the date and time specified, the mover must promptly notify you of the delay and when the pickup will be made.