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Summary of INFORMATION
for SHIPPERS of HOUSEHOLD
GOODS
Do's and don'ts of
moving
Regulated
transportation
Order for service - what is
it?
Bill of loading document -
what is
it?
»
How much should it cost you
to
move?
Who prepares your articles
for
shipment?
Press board, particle board
and/or engineered wood
furniture
When will your shipment be
picked up?
When
will your shipment be
delivered?
Condition of your household
goods
What is
the mover's liability for loss
or damage?
Glossary
of moving
terminology
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The cost of your
transportation is generally
determined in three ways:
(1) For hourly rated moves, the
charge is based upon the time
it takes to do the job;
including travel to and from
your residences. The mover will
quote an hourly rate for a van
and a number of workers.
Factors such as weather,
traffic conditions, moving van
accessibility, etc., as well as
your own "readiness" will have
an impact on the cost of your
move. For any additional
services, such as packing,
rigging, Storage Services,
etc., there will be additional
charges.
(2) For weight/distance moves,
the charge is based upon the
weight of your goods and the
distance they will travel.
(3) For moves of any distance,
the mover may, if it has a
provision in its tariff, offer
a written binding estimate.
This is a written contract
covering all of the
transportation charges and
services agreed to by you and
the mover. Make sure the items
shown to the mover at the time
of the estimate, are listed
accurately on the table of
measurements.
It is important to remember
that, with the exception of
written binding estimates, the
exact cost of your move cannot
be determined until the job is
completed on an hourly-rated
move, or your goods are loaded
in the van and weighed for a
weight-rated move.
Some movers will schedule an
appointment and send an
experienced estimator to your
home prior to moving day to
look over your household
effects and give you a written
statement of the probable cost
of the move. The estimate will
help you to plan your financial
arrangements in advance of your
moving date.
It is your responsibility to
show the estimator everything
you intend to move and what
special services you may need.
Conditions at your new location
are also a factor in the
mover's estimate. Give the
moving company as much
information as possible.
If you have not made
arrangements with the mover for
credit, the mover will insist
on payment of the actual charge
in cash, or by certified check
or money order. If the actual
charges exceed the probable
cost, you may defer payment of
part of the excess as
follows:
Hourly-Rated
Moves
If the total charges exceed the
written probable cost by more
than 25 percent, the mover is
required, at your request, to
deliver your goods upon payment
of the probable cost plus 25
percent.
Weight-Rated Moves
If the total charges exceed the
probable cost by more than 10
percent, the mover is required,
at your request, to deliver
your goods upon payment of the
probable cost plus 10
percent.
Written Binding (Estimate)
Moves
If a dispute arises over
variances between the actual
quantity of goods moved or
services performed and the
written binding estimate, the
mover is required, at your
request, to deliver your goods
upon payment of the amount of
the written binding estimate
plus 10 percent.
For any type of move,
additional monies due
the movers must be paid within
15 days. (excluding Saturdays,
Sundays and holidays).
However, if you have requested
the mover to pack and move more
items or provide more services,
than those included in the
estimate, such as destination
charges (i.e., long carry
charges, shuttle charges, extra
stair carry charges, or
elevator charges and others
often not known at origin); the
mover is entitled to charge for
those added services and
collect full payment for them
at the time of delivery.
NOTE: IT IS ILLEGAL FOR A MOVER
TO OFFER YOU A DISCOUNT OFF ITS
TARIFF RATES.
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