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Summary of INFORMATION
for SHIPPERS of HOUSEHOLD
GOODS
» Do's and don'ts of
moving
Regulated
transportation
Order
for service - what is
it?
Bill of loading document -
what is
it?
How much should it cost you
to
move?
Who prepares your articles
for
shipment?
Press board, particle board
and/or engineered wood
furniture
When will your shipment be
picked
up?
When
will your shipment be
delivered?
Condition of your household
goods
What is
the mover's liability for loss
or
damage?
Glossary
of moving
terminology
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The majority of movers and
their agents are reputable
business people who will not
promise services they cannot
legally provide. Keep in mind
the following "DO'S and DON'TS"
when selecting a
mover.
DO...
Read this information booklet
in its entirety.
Select your household goods
mover with care. To verify that
the mover is authorized by the
Department of Transportation,
you can contact the Department
at 1-800-786-5368 or on-line at
www.dot.state.ny.us.
Be sure that agreements between
you and mover are in writing
and on the order for service
and the bill of loading. (See
page 4 for description of these
documents.)
Consider obtaining more than
one estimate and be wary of
exceptionally low
estimates.
If a physical inventory record
of your household goods is
prepared, examine for accuracy
as to the number of items,
condition of furniture,
etc.
Make sure you understand the
limited standard liability of
the household goods movers. Ask
the mover to explain this
minimum liability and how you
can get additional
protection.
Schedule your departure and
arrival with enough flexibility
to allow for unforeseen delays
on the part of the mover.
Notify your building manager
prior to moving day if you are
moving from or to a residence
with elevator access or limited
parking.
Advise the mover of telephone
numbers and/or addresses where
you can be reached en route, or
at destination, or both. You
may designate in writing,
someone to act as your
representative, if
required.
Consider the arrangement and
final placement locations of
your furniture in your new
residence before your goods are
delivered.
Be certain that everything
listed on the inventory, if
prepared, is accounted for
before the van operator leaves
either origin or
destination.
File a claim in writing with
the mover if you determine that
your shipment has sustained
loss or damage.
Note on the final bill of
lading, any missing items or
apparent damage.
DON'T...
Fail to read this information
booklet.
Believe that any estimate or
statement of probable cost
given by a mover, except a
written binding estimate, will
be the actual cost of your
move.
Expect the mover to provide
boxes, cartons, wardrobes, or
other packaging materials, free
of charge.
Plan to leave your old
residence until the moving
company leaves. If you are
unable to be present, designate
someone to act on your
behalf.
Fail to make a final check to
be certain all items to be
moved have been loaded.
Fail to make arrangements to
have available, in cash, or
certified check, or money order
the maximum amount shown on the
order for service unless credit
has been arranged for in
advance. This amount may exceed
the written statement of
probable cost 25 percent on
hourly-rated moves and by 10
percent on weight-rated and
written binding estimate moves.
You have 15 days to pay any
unpaid balance over these
amounts.
Don't sign any receipt for your
household goods until you are
certain no items remain on the
truck.
Expect the mover to provide
clean-up service, disconnection
and
reinstallation of appliances
fixtures etc. free of
charge.
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